About

Salesforce professional with over 10 years of experience in designing and optimizing Salesforce solutions. Proficient in various Salesforce modules and committed to delivering effective solutions that align with strategic business goals.

Analyzed, configured, and supported Salesforce CPQ/CLM/Apttus/D365 in alignment with best practices and strategic platform direction. Led QA/BSA efforts for Salesforce projects, collaborating with developers, business analysts, and project managers. Identified process improvements and implemented best practices for Salesforce CPQ/D365 usage.

Built and maintained dashboards on Salesforce Einstein Analytics Wave Platform. Developed Salesforce Einstein Analytics Apps for multi-tenant environments. Provided administration and customization support for pre-production environments.

Participated in Agile-SCRUM methodology for the Telecom company. Conducted data migration, preparation, and execution on National Childbirth Trust (NCT) projects. Designed, developed, and executed comprehensive test plans, test cases, and test scripts for Salesforce applications. Supported Salesforce configuration and testing for sales, service, and communities teams. Acted as a subject matter expert, providing ongoing support and troubleshooting for Salesforce implementations. Conducted functional, regression, integration, and performance testing to ensure the quality and stability of Salesforce customizations for eBay UK.

Technical Skills: Sales Cloud, Service Cloud, Communities, SFDC Admin, Lightning Experience, SFDC Configuration/Customization, SOQL, SAQL, Process Builder, Workflow Rules, Approval Processes, Workbench, Data Loader Mulesoft, Github, JIRA, Rally, SDLC, STLC, D365, Apttus, PROS, CPQ, CLM, Tableau CRM

Certifications: Salesforce Einstein Analytics & Discovery Consultant