About

16 years of experience with the industry worked in CRM applications, particularly Salesforce and Siebel CRM

Modules: Sales Cloud, Service Cloud, Marketing Cloud, various integrations

Certifications: Certified Salesforce Administrator, Certified Copado Admin, Certified Siebel consultant, Completed ITIL V3 foundation Certification

Skills: Salesforce administration and customization, Release management with Copado and Flosum, DevOps tools: GitLab, GitHub, Azure DevOps, Agile and Waterfall methodologies, Requirements analysis and development process, Project management in Sales, Marketing, Service, and Support domains

Tools and Technologies: CRM Applications: Salesforce, Siebel CRM, Clarify, DevOps: Copado, Flosum, Git, Bitbucket, Azure DevOps, Jira, Confluence, Database: Oracle, Programming Languages: HTML, Apex classes, JavaScript, Other Tools: Harvest, HPQC, ALM, SharePoint

Worked in various roles including Salesforce Admin, Release Manager, Team Lead, SFDC Functional Consultant, and Senior Software Engineer across different projects and organizations. I have extensive experience in managing deployments, leading development teams, providing application support, and coordinating with multiple teams and clients to ensure project success.