About

Total Experience: Over 10 years, including more than 4 years of expertise in Salesforce administration and consultancy. Domain: Sales and Marketing, B2B Marketing, Event Marketing, Technical Consultancy.  Module: Salesforce Administration, Consultancy, Solution Design, Omni-Channel, Data Management, Integration, Automation, Workflow Design, Lead Scoring, Routing, Customer Service Chatbot Implementation, Product Marketing, B2B/Event Marketing.

Certifications:Pursuing Service Cloud, Certified Business Management from IIT (Powai) India, Professional Scrum Master-1, Salesforce Administrator (201), Salesforce Sales Cloud Consultant, CPQ (Configure, Price, Quote), Platform Developer-1 Specialist

Technical Skills: Proficient in Salesforce technologies such as Salesforce Flow, Apex, Trigger, GearASet, RangerTrailhead. Experience with Point & click features like Workfloor, Approval Process, Validation Rule, Data Migration, Data Loader. Familiarity with MS Office, JIRA, PandaDoc, Customer.io, Zapier.

Achievements: Successfully orchestrated client sessions and third-party integrations, ensuring client satisfaction. Engineered data integration and automation strategies within Salesforce, optimizing operational efficiency. Generated comprehensive reports and dashboards for Sales and Service Cloud, providing actionable insights. Led end-to-end implementation of Salesforce solutions, resulting in increased operational efficiency.