About

16 years of comprehensive experience in Operations Management, Administration, Consulting, and Release Management, this professional is currently serving as a System Development Manager . They possess a strong background in Salesforce CRM Operations Support Management, Implementation, Development, and Release, with a focus on force.com-PAAS & SAAS. Additionally, they have demonstrated expertise in Technical and People Management, working with tools like Jira, CSM, and Workbench.

Key Skills and Achievements: Proficient in Salesforce technologies including SFDC, Apex, Apex Triggers, Visualforce pages, and Lightning components. Experienced in handling incidents, problems, and change requests with defined SLAs using Jira and CSM tools. Holds certifications as a Salesforce Certified Administrator and Certified Lean Six Sigma Practitioner. Recognized with awards such as the Outcome focus award in Mphasis, CIO Award for persistent support, and Lead System Administration Top Spot Award.  Accomplished in handling team projects, leading implementation and migration projects, and providing solutions to business problems using the CRM platform.

Managing a Level-2 Support team at IQVIA, overseeing client tickets on Salesforce & ETL Informatica projects for over 30 clients worldwide. Played a key role in managing support & implementation projects at IQVIA, collaborating with cross-functional partners and executing project plans aligned with strategic goals and client needs. Led a team as a Delivery Module Lead, handling Sales & Service Cloud Support in a Lightning environment for Alliance Bernstein. Served as a Business Development Consultant, focusing on Salesforce CRM implementation and B2B business process resolution. Worked as a Systems Support Engineer supporting Lead to Cash process for Salesforce.com CRM applications and various other applications globally. Contributed as a Software Engineer , handling IT operations related to Salesforce CRM, Siebel, ETL Informatica, and other technologies.