About

16 years of extensive experience in CRM application modification and customization, specializing in Salesforce Sales Cloud, Service Cloud, and Knowledge Base, this professional has honed their skills as a Salesforce Administrator and Release Manager, adept at handling DevOps deployments using tools like Copado, Flosum, GitLab, GitHub, Azure, and MS VSCode. 

Currently working as Salesforce Release Manager, responsible for managing sprint releases and deployments using Copado, and collaborating with various teams for successful project deliveries.

Previously worked Salesforce Release Manager, handling multiple Salesforce projects and integrating tools like JIRA and GitHub with Copado for version control.

Worked as SFDC Admin and Release Manager, leading a team of 50 members for the Micro Focus project, focusing on Salesforce administration and deployment management.

Demonstrated freelance work experience with clients globally, including projects in the UK, Australia, and the UAE, showcasing versatility and adaptability in diverse project environments.

Certifications and Skills: Holds certifications as a Salesforce Administrator, Copado Admin, and Siebel consultant, along with completing ITIL V3 foundation certification. Proficient in Salesforce CRM implementation, customization, and support for Sales Cloud, Service Cloud, and Marketing Cloud. Skilled in DevOps practices, release management, and deployment automation using Copado, Flosum, GitLab, GitHub, and Azure DevOps.

Industry Exposure: Worked with clients across various sectors, including insurance, technology, and telecommunications, gaining experience in understanding diverse business needs and driving technology solutions.

Technical Proficiency: Well-versed in technologies such as HTML, Apex, JavaScript, Oracle database, and CRM applications like Salesforce.com, Siebel CRM, and Clarify. Experienced in using tools like Force.com, Data Loader, Workbench, Bitbucket, Harvest, ALM, and Peregrine for development, deployment, and project management.