About

With over 15 years of dedicated experience as an ITIL & PRINCE2 PeopleCert Approved Trainer, this professional has established themselves as an expert in training and consulting within the IT service management domain. Their commitment to sharing knowledge and empowering professionals with best practices in ITIL is evident through their extensive skill set and certifications.

They excel in delivering training in ITIL 4, PRINCE2, PRINCE2 Agile, and SIAM, catering to various levels from Foundation to Expert. Their expertise extends to courseware material design and preparation, ensuring high-quality training experiences.

Certified in ITIL Foundation to Expert level, PRINCE2 Project Management, and other relevant certifications, they bring a wealth of knowledge and credibility to their training sessions.

In their professional roles, they have offered ITIL-based consulting services, defining ITSM strategy, designing processes, and conducting service management maturity reviews. They provide guidance for transition planning and implementation of IT projects, along with leading process improvement initiatives tailored for specific industries like the mining domain.

Their training portfolio includes delivering over 400 sessions in IT Service Management for Accredited Training Organizations and corporate clients such as Zoho Corporation, CSC PVT LTD, and Infosys LTD. They have collaborated with internal teams to develop virtual ITIL training programs, ensuring flexible learning options across organizations.

This seasoned professional's contributions to ITIL training and consulting have been impactful, as they have facilitated service management resource development and conducted process maturity assessments leading to service improvement programs.