About

12+ years in the CRM domain

Skills: Microsoft Dynamics 365 (D365) - Configuration & Customization, RESCO Mobile App Development, D365 Field Service, PowerApps & Power Automate, Azure DevOps (Agile Methodology)

Certifications: MB-200 – Microsoft Power Platform + Dynamics 365 Core, MB2-210 - Microsoft Dynamics 365 for Sales, Salesforce Platform Developer-I (2017), MB2-866 (2011) – MS CRM Certification for Customization and Configuration

Industry Experience: Insurance, Manufacturing (Elevator Manufacturing), Service Management (Project Management, Event Management), Financial Services, Travel & Hospitality, Government (Police Case Tracking System), Healthcare (Kitchen Cleaning Services), Nonprofit

Key Projects and Competencies: Experienced in leading and managing technical teams for CRM implementations, customization, and integrations. Proficient in documenting functional and technical specifications (FDD/TDD) and executing projects under Agile methodology using Azure DevOps. Expertise in CRM development using C#, ASP.NET, MVC, JavaScript, jQuery.

Specialized in Dynamics 365 migration projects and integration with various CRM systems including Salesforce.com, Sage CRM, InforCRM. Skilled in designing and developing custom workflows, plugins, and web services for Dynamics 365. Extensive experience in RESCO Mobile App integration with Dynamics 365 and Salesforce.com. Successfully executed integration projects with ERP systems like Sage X3 and Sage 300. Implemented complex security designs and data integration using REST APIs and custom middleware.

Notable Achievements: Successfully delivered over 15 CRM implementations across various industries. Conducted corporate training sessions on CRM development and contributed to pre-sales activities. Developed 20+ components and add-ons for CRM using .NET technologies.

Led technical teams for CRM projects in insurance and manufacturing sectors. Managed project estimation, analysis, design, documentation, and client demos. Implemented Dynamics 365 customizations, JavaScript, and integrations with third-party APIs.

Co-founded and led projects involving Dynamics 365 and RESCO Mobile App for order management. Implemented extensive customization, plugins, and security designs within CRM.

Co-founded and executed CRM projects focusing on project management and integration with ERP systems. Developed complex workflows, triggers, and integration solutions using Salesforce.com. Led a team for event management CRM system development for Index Holdings. Integrated CRM with IBM Notes, Sage X3 ERP, and eTouches web API.

Developed sales force automation and customer care systems using Sage CRM for Ezeego. Designed and developed a case tracking system using Sage CRM for UK Government Police.

This technical brief summarizes extensive experience in CRM domain, specializing in Dynamics 365 customization, mobile app development, integration, and project management across diverse industries. The candidate's certifications and achievements underscore proficiency in CRM technologies and successful project delivery.