About

8 years experience,  I excel in designing, developing, and testing solutions within internally hosted ServiceNow platforms. My expertise extends to actively participating in Agile methodologies such as daily Scrum meetings and sprint planning sessions. I excel in troubleshooting application issues, mentoring junior developers, and implementing innovative ServiceNow solutions.

Experience: With experience, in IT, Pharma, Banking industry 

Technical Expertise: Proficient in ServiceNow, ITSM Suites, HTML 5, JavaScript, CSS, REST Web API, JavaScript, AngularJS, LDAP, SSO, ITIL, SDLC, Agile, Scrum, Fuji, Helsinki, Jakarta, Kingston

Certifications: ServiceNow Implementation Specialist, ServiceNow Administrator, ITIL V3 Foundation, BMC CMDB

Responsible for coding, debugging, and documentation. Developed and implemented configuration changes for ServiceNow .Responsible for daily administration and documentation. Implemented UI enhancements and workflow automation. Implemented and customized ITIL modules in ServiceNow. Developed various scripts and workflows based on business requirements. Integrated LDAP for user and group management. Configured and maintained Service Level Agreements (SLAs).

Led integrations from IBM to Lindt & Sprungli, and with IBM Managed apps. Developed complex catalogs for Service Catalog Management. Implemented Automated Test Framework for testing processes.