About

9 years in IT, Close to 3.5 years (Salesforce Marketing Cloud),  6.5 years in Quality Assurance (QA) practices

Industry i have worked for is Banking, Mortgage, Education, New Entertainment Media, Airline, Public Sector

Certifications Salesforce Marketing Cloud

Skills: Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder), SOAP API, REST API, SQL, HTML, Ampscript, Manual Testing (Regression, System/Functional, Sanity, Boundary Value Analysis), Automation Testing (Activities in Automation Studio), Requirements Gathering, Documentation (User Stories, FRD), SDLC Phases (Design, Testing, Migration), Test Plan Development, RDBMS (Oracle), Linux/Unix, Web-based and Desktop Application Testing

Technical Environments: Windows XP, 7, 10, Salesforce.com platform, Apex Language, Visualforce, Workflows & Approvals, Reports, Dashboards, Custom Objects, Force.com Data Loader, Force.com Platform (Sandbox, Production), Oracle 9i

Key Project Profiles: Salesforce Marketing Cloud implementation with Salesforce Health Cloud (SFHC) focusing on email campaign development, data extensions, journey builder, SQL activities, and API integration. Salesforce Marketing Cloud implementation with CDP (Customer Data Platform) involving email campaign management, CDP setup, journey builder, SQL activities, and custom reporting. Email campaign management using Salesforce Marketing Cloud for mortgage services, involving data extensions, journey builder, SQL activities, and custom reporting.

Testing Experience Highlights: Extensive experience in various testing types including Regression, System/Functional, Sanity, Boundary Value Analysis, and Ad hoc testing. Proficient in test plan development, test case creation, and test scenario identification. Skilled in SDLC stages, requirements gathering, documentation, and peer reviews. Experience with Linux/Unix environments and RDBMS.