Close to 6 years of experience for the Industry : IT Services, Pharmaceutical, Insurance

Skills & Expertise: Salesforce Administration, Salesforce Development (Apex, Visualforce, Lightning Aura, Lightning Web Components), Salesforce Customization and Configuration, Salesforce Integration (REST API, SOAP API), Salesforce Automation (Process Builder, Workflows, Flows, Triggers), Data Management (Data Loader), DevOps Process (Deployment), Meta-data Migration Tools (Bit Bucket, Jenkins, Copado), Reporting and Dashboards

Salesforce Modules and Tools: Salesforce CRM (Service Cloud, Sales Cloud), Apex Programming, Visualforce Pages, Lightning Web Components (LWC), Process Builder, Workflow Rules, Validation Rules, Sharing Rules, Record Types, Data Loader, Copado

Certifications: Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform App Builder

Customization and configuration of Salesforce CRM for multiple pharmaceutical companies. Collaborated with user groups and business analysts to gather requirements and implement solutions. Implemented automation processes using Apex, Visualforce, Lightning Components, and Flows. Led integration projects with other systems using APIs and middleware. Deployed customizations from sandbox to production environments. Provided post-Go-Live support and managed production incidents.

Implemented Salesforce admin tools and Apex to automate manual processes in the insurance sector. Optimized sandbox and production environments to ensure healthy space management. Created reports and automated functionalities using Process Builder, Workflow rules, and Lightning Flows. Implemented integrations using Salesforce APIs. Utilized Certinia ERP for enhanced sales experience. Managed user profiles, security settings, and authentication methods for a secure Salesforce environment.

Imparting Salesforce training to freshers and experienced professionals. Providing corporate training to startup executives on Marketing Cloud and campaign setup. Configuring Salesforce functionalities to optimize CRM usage within organizations. Conducting training sessions in placement training institutes on Salesforce Admin and Development.

Achievements and Recognitions: Trained new teams and facilitated project understanding from development to deployment. Received Star of the Month Award and multiple Spot Recognitions for providing optimal solutions. Recognized for automation initiatives and high performance during specific quarters.

I have extensive experience in Salesforce administration, development, and customization across multiple industries. I have proficiency in Salesforce modules, integration, and automation is highlighted along with their track record of successful implementations, post-Go-Live support, and training initiatives. I hold relevant Salesforce certifications and have received recognition for their contributions and achievements within their roles.