About

With over 12+ years in the IT industry, including 5+ years as a Salesforce Business Analyst & Administrator, 6 years as a SAP Trainer, and around 2 years as a SAP Basis Administrator, I aim to transition into a full-time role as a Salesforce Business Analyst.

PROFESSIONAL CERTIFICATIONS

• Salesforce Certified Administrator (ADX 201)
• Salesforce Platform Developer 1

I am Proficient in Administration and maintenance of Salesforce CRM Applications, specializing in Sales and Service Cloud. Experienced in leading deployment activities for monthly sprints, release management using Copado, and maintaining CI/CD pipelines. Solid experience in Salesforce configuration, automation, data migration, UI configuration, backup, and archival. Well-versed in coordinating branching and merging strategies, resolving code deployment version conflicts, and implementing Salesforce DevOps pipelines.

TECHNICAL SKILLS :  Salesforce CRM Sales and Service Cloud Administration, Visual Studio Code, Data Loader, Workbench, Ant Migration tool, Apex, SOQL, SOSL, Visualforce, Windows NT, 2000, XP Pro, Windows 7, Windows Server, SOQL, DB2, SQL Server, Waterfall, Agile. Industry which i have catered to Banking, Retail, Insurance, E-commerce

Lead Administration and Maintenance for 1500 Users of Service Cloud. Lead Release Management for Bi-Weekly Sprint Releases and Ad-hoc releases. Acted as backup Scrum Master for scrum ceremonies.