About

Over 5 years of experience in the industry of IT Services, Pharmaceutical and Biotechnology

Skills & Expertise: Salesforce Administration (Advanced), Salesforce Customization and Configuration, Veeva CRM Application Design, Configuration, and Enhancement, Software Testing and Quality Assurance, Workflow Automation (Email templates, Process Builder, Workflows), Integration of Salesforce with internal and external systems

Certifications: Certified Salesforce Administrator (ADM-201), Certified Salesforce Platform Developer (W-121)

Have Designed, configured, and enhanced Veeva CRM Application on the Salesforce Platform. Managed CRM applications and supported end-users, including license management, resolving user issues, and providing recommendations. Led configuration, integrations, documentation, training, testing, and change management activities. Implemented process automation using declarative features such as Process Builder, Workflow Rules, and Approval Processes. Automated lead and case management processes using web-to-lead and email-to-case Salesforce modules. Conducted data analysis and migrated finance and marketing data to Salesforce from CSV files. Coordinated with development teams for application enhancements and followed best practices in Salesforce development. Monitored user adoption rates, conducted user training sessions, and provided ongoing support and documentation. Managed Salesforce security by creating users, profiles, roles, role hierarchies, permission sets, and sharing rules.

Engaged with business owners to define testing requirements and developed test plans in collaboration with development teams. Provided Salesforce technical expertise in test scenario development and quality assurance activities. Managed Salesforce functional testing and reported on test results and defects. Executed data imports using Apex Data Loader and supported data quality improvements. Liaised closely with sales and marketing teams to ensure effective management of the Salesforce system.

Configured Salesforce.com standard objects and custom components based on business requirements. Created workflow rules, approval processes, tasks, field updates, and email alerts. Managed user profiles, roles, permission sets, and security settings. Developed reports, dashboards, and conducted data exports for reporting purposes.

Additional Skills: Stakeholder Management, Agile, Scrum, and Waterfall Methodologies

This technical experience summary highlights a robust background in Salesforce administration, software testing, and process improvement within the pharmaceutical and IT industries. My skills are in Salesforce customization, data management, and user training, coupled with certifications in Salesforce Administration and Platform Development.