18 years of extensive experience in software development, including 9 years dedicated to Service-Now, I bring a wealth of expertise in implementation, customization, support, and administration. My proficiency spans Service Center versions 6.x, Service Manager 7.01, 7.11, and 9.x, with a strong command of JavaScript, AngularJS, CSS, and HTML.
Certified across various Service-Now modules including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), System Administration, IT Business Management (ITBM), Configuration Management Database (CMDB), and Service Portal, I am also a certified AWS Solution Architect Associate. My skills extend to integration, widget development using AngularJS and SCSS, and I have notable experience with HP Service Manager and Service Center.
With 2 years of onsite experience, I have honed my proficiency in ITIL processes and Service-Now functionalities, encompassing incident management, change management, service level management, service catalog management, and more. My expertise includes designing and customizing Service-Now instances, developing workflows, and configuring various automation components like email, approval engine, and assignment rules. I have overall experience in IT, Retail, Manufacturing, Insurance company.