About

With over 11 years of experience in IT Infrastructure & Support Management, I bring a wealth of expertise in ServiceNow HRSD (Human Resources Service Delivery). I have demonstrated proficiency in leveraging the ServiceNow platform to streamline and enhance HR service delivery processes within organizations. My experience includes ServiceNow HRSD implementation, process enhancement, administration, ITIL framework integration, and troubleshooting. I am adept at aligning HR service delivery with business objectives, optimizing workflows, and providing ongoing support to ensure smooth operation. My commitment to excellence and results-driven approach make me a valuable asset in driving HR transformation through ServiceNow HRSD.

I have done my work in ServiceNow HRSD Implementation, Process Enhancement, ServiceNow Administration, ITIL Framework Integration. My certifications include

Microsoft Certified: Azure AI Fundamentals , Micro Certification in Automated Test Framework from Service Now, Partner Technical Enablement Program from Worrkato, Certified Implementation Specialist in HR Service Delivery from Service Now, Certified Implementation Specialist in IT Service Management from Service Now, Certified Implementation Specialist in Project Portfolio Management from Service Now, Service Now Certified System Administrator , Suite Certification in Application Portfolio Management from Service Now , Suite Certification in ITSM Professional from Service Now, Suite Certification in Virtual Agent from Service Now , Suite Certification in Predictive Intelligence from Service Now, Suite Certification in Performance Analytics from Service Now, Professional Cloud Architect from Google Cloud .