About

15 years of experience in ServiceNow implementation with a strong focus on HR Service Delivery, Customer Service Management, Security Operations (including Security Incident Response and Vulnerability Response), and Analytics. Expertise in designing technical solutions for complex systems, ensuring alignment with customer requirements and internal standards. Managing solution architecture components and coordinating design activities to maintain consistency across projects. Encompass various ServiceNow modules such as HRSD, Analytics, SaaS, Machine Learning, Security, SecOps, CSM, Predictive Intelligence, and ITSM, among others. They are proficient in JavaScript development for ServiceNow modules, including support for new developments and major releases. Additionally,  i am holding certifications in ServiceNow system administration, PMP, ITIL Expert, Six Sigma Green Belt, SAFe Product Manager, and ISO 20000 Lead Auditor. I posses leadership experience, including pre-sales activities, RFP evaluations, ServiceNow upgrade planning and execution, and specialization in ITSM, CSM, HR, GRC, and Event Management. I have catrered to IT industries only.