About

Overall 6 years of comprehensive experience in the IT industry, specializing in the ServiceNow platform with a focus on HR Service Delivery (HRSD) and IT Service Management (ITSM). 

Proficient in ServiceNow platform as both Developer and Administrator, with expertise in HRSD modules, change management, knowledge management, service level management, scripting/customization, service catalog, order guides, workflow, UI customization, email notifications, service portal, integration with Microsoft Active Directory, incident management, problem management, service catalog, consultation, implementation, design, JavaScript, reporting, scheduled jobs, user administration, SLA management, CSM module, REST and SOAP integrations, transform maps, data management, and workflow design.

ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – Human Resources (CIS-HR), Micro Certification on Automated Test Framework (ATF), flow designer, virtual Agent, and other on-demand courses.

Proficient in ServiceNow's Knowledge Management module, adept at leveraging its features for knowledge sharing and delivery, Designed and implemented approval processes and workflows for knowledge articles, ensuring quality control and compliance. Customized buttons, forms, and layouts for knowledge articles to enhance user experience. Established automated notifications for article updates to keep stakeholders informed. Managed knowledge articles to ensure accuracy, relevance, and consistency of information. Collaborated with cross-functional teams for continuous improvement of knowledge resources. Conducted user training sessions on best practices for knowledge sharing. Contributed to knowledge management strategy discussions to enhance the organization's knowledge base.

Overall, i have strong background in ServiceNow HRSD, ServiceNow Developement, ServiceNow Catalogs,  ServiceNow Service Portals and coupled with certifications and hands-on experience in various aspects of ServiceNow platform administration and development.