About

Key Skills: Cost management, Budgeting, Vendor management, People management, Team Management, Recruitment, Operational Management, Client Management, Training & Development, Process / Program management, Master Data Management, vendor management, facility management.  Responsibilities including the day to day operations of the center which includes business operation, HR & administrative operations, etc.  To be strong in numbers & profit performance of the center.  To manage a spear head of 450+ resources across multiple locations with regards to logistics & health care domain.  To provide extensive training for new hires & to monitor the end to end of operations.  To develop, revise & guide the down lines to meet the nailed account wise SLAs.  To co-ordinate with the clients, external resources & other stake holders for more substantial projects / accounts.  To process the received volume within the stipulated turn around time with no compromise over qualitative parameters.  To have a monthly strategic plan on place to make the site profitable with minimal amount of resources.  To invest in process improvements to meet & exceed the expectations of the internal share holders, external share holders & clients.  To strive to increase the life cycle of all the clients & to be the best business partner.