About

Overall 10 years of experience  Worked with SFDC (CRM), Service Cloud, Field Service Lightning, and Salesforce integration with external systems., Brief experience with Salesforce Commerce Cloud (SFCC) in B2C and B2B domains., Supported complex implementations, serving as a liaison between SMEs, Project Managers, and stakeholders. Provided user support and troubleshooting for Salesforce issues, achieving a high customer satisfaction rating., Developed , maintained, and performed processes to monitor data quality and integrity. Proficient in using data manipulation tools like Import Wizard, Workbench, and external extensions for SOQL queries. Automated manual processes and error identification via various logs and custom objects. Proficient with various Salesforce objects and managed package OOTB objects.

Certified Scrum Product Owner and Certified Scrum Master. Managed small, large, and complex agile projects across various domains. Conducted client meetings, gathered and analyzed business requirements, and provided solutions. Created various types of requirement documents, including SRS, URS, FRS, and CR documents. Proficient in SDLC Project Development Models such as Agile/Incremental and Waterfall. Utilized project management tools like JIRA, Azure DevOps, ServiceNow, Trello, Basecamp, and Slack. 

Configuration and customization of Salesforce applications. Proficient with Salesforce automation processes such as Workflow rules, Process Builder, and Flow. Experience with Salesforce APIs and web services.

Certifications: Salesforce Functional Consultant, Certified Scrum Product Owner, Certified Scrum Maste